Compliments, complaints and feedback

Give us your feedback about our service

We are committed to continuously evolving our service and we’d love to hear your thoughts, whether you’ve had a positive experience, or if you think there are areas where we could improve. If you’d like to leave us a comment, or raise a complaint with us, let us know by filling out our comments form.

Complaints

JMHA welcomes feedback and takes complaints seriously. If you are unhappy with the standard of service you have received from us, you can make a complaint.

Full details of how to make a complaint, what we consider to be a complaint, our two-stage complaints process, response times and how to contact the Housing Ombudsman Service can be found on our Complaints Policy and Procedure page.

Housing Ombudsman – Annual Complaint Handling Publications 2025/26

JMHA publishes its annual Complaint Handling Code information in accordance with the Housing Ombudsman requirements.

Please see the documents below.

Housing Ombudsman & Complaint Handling Code:

• JMHA Complaints Policy 2026
• Complaint Handling Code Self-Assessment 2025/26
• Annual Complaints Performance & Service Improvement Report 2025/26
• Board Response Statement 2025/26
• Tenant Complaints Guide 2026